Getting started

Let's get started in Incidite! Don't worry, the setup is quick and easy, so you can get to incident resolution as fast as possible.

Language and timezoneCopy Anchor Link

Under Settings → Account you can choose between German and English as your standard language. You can also set your preferred timezone.

Inviting membersCopy Anchor Link

If you want to use Incidite with your team, you have to invite members to your organization.

1. Go to Settings → Members (under Organization)
2. Click the Invite Member button, then add their email and member role. The detailed permissions for each role can be found here.
3. After a member has registered you will find them in the members section, where their role can be changed at any time.

Creating teamsCopy Anchor Link

Once you have your members ready to go, you can organize them in teams.

To do this, just select Teams on your main navigation menu and create a team by clicking on the Create Team button. The person creating the team will automatically be added as the team owner.

Under Settings you can change the name of your team, add new members or delete existing ones. When you add a new team member, a dropdown menu will appear where you can search all your members or just select them from the list.

On Call schedules for teamsCopy Anchor Link

You can also create on-call schedules for an overview of who's available at any given time. To do this, head to the On Call section in your team menu and get started with our Scheduling wizard. Here's a example of an On Call schedule:

Scroll further down to set a fallback member in case nobody's on call to ensure that incidents are still directed to people who know what to do. If you don't set a team fallback, the organization fallback will be informed about incidents regarding this teams services.

Creating servicesCopy Anchor Link

Every team is responsible for a certain asset of your organization. This could be e.g. the website, customer support or the infrastructure.

Those assets can be organised as services. You can create services by choosing Services in your main navigation menu and clicking the Add Service button. Choose a name, description and owning team to create your service.

Under settings you can edit the name, description and owning team of your service at any time.

Create an update scheduleCopy Anchor Link

You can set up scheduled email updates about your system's health under Settings → Account → Notifications → Schedules by clicking + Create Schedule. This menu will appear:

Individualize the schedule to your liking and finalize it under Create Schedule. Here's what an update schedule email looks like:

You can edit, deactivate/delete and send test notifications in the schedule overview.